Overview
Order Cancellation
Order cancellation before shipment (1-2 working days ) is acceptable. The refund will be returned to the original payment account.
Canceled by Dolphin RC
We will cancel your order for the below reasons:
Product(s) unavailable currently, Dolphin RC tries to contact customers and does not get a reply in 7 days.
High-Risk Order(s) identified by Credit Card bank or Paypal. To ensure your card safety, we will cancel your order.
No Shipping Methods. If we are not able to ship to your location, Your order will be canceled.
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund for Delivered Product
For returns, please click on the Dolphin RC Return Policy for more information. If your return request is approved, please return the product and send the tracking number to Dolphin RC.
Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
Refunds
Order cancellation before shipment (1-2 working days ) is acceptable. The refund will be returned to the original payment account.
If you email us after we have shipped your order to say that the package is no longer wanted and you want to cancel the order. However, since the package is in transit and cannot be intercepted, you will need to wait until the package arrives in your country, you refuse the package, the package will be returned, and we will refund your order after receiving the package. The time it takes for a package to be returned depends on the shipping time and the carrier, it usually takes us 15-60 days to get your returned package. This means that we will refund your order within 15-60 days (depending on when we get the returned package).
Note: * Some countries do not support direct return of packages, you need to sign for the package before sending us. Because you want to cancel the order for your own reasons, you will have to pay the shipping cost for the returned package.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dolphinrc.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dolphinrc.com and send your item to: No. 10-1, Lane 2, Daguangkan Village, 518129 Bantian Street, Longgang District, Shenzhen, Guangdong, China.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at support@dolphinrc.com for questions related to refunds and returns.
